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Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at support@storeapt.com.
Payments
We accept VISA, MasterCard, Mastro, RuPay, American Express, Diners Club, Paytm, Airtel Money, Amazon Pay, Ola Money, PayZapp, Freecharge and Mobikwik. Please note that the available payment methods may change depending on your region.
We accept Cash on Delivery when you purchase online. Please make the payment when the parcel reached at your door step. You can choose either cash or UPI payment method as you wish.
Returns
We offer free returns within 7 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. Please read our refund and return policy for more details https://storeapt.com/policies/refund-policy
Our logistic partner will come and collect the return with in 3-5 days of confirmation of your return request and the refund will be credited to your eligible bank account with in 3-5 days after reaching the parcel to its origin.
The best way to change your order is to contact our support support@storeapt.com or simply give us a call during our business hours to +91 974500355 or send a WhatsApp message to the above number. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
The delivery of your order will be done within 6-8n business days from the date of confirmed order. You can track your order status by sending an email message specifying your name and order number to getonline@aol.com or click on our 'Order Tracker' menu and type your order number and track.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support by sending an email to support@storeapt.com or WhatsApp your message to +91 9745003555 and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.